Are You Seeing Your BT Hub flashing a purple light? Learn how to fix the issue
Is Your BT Hub Flashing Purple Light Are you experiencing issues in the performance of your BT Broadband connection? A quick glance at the router can show you everything you need to know about what’s happening. One of these can be that of the BT Hub flashing light in purple (or red light depending on how you think it is).
BT Hub The BT Hub is flashing purple – What does it mean?
When it comes to the purple light coming from the BT Hub you will encounter two scenarios you could encounter – a solid or flashing purple light. Whatever Hub you’re currently using and that includes BT Smart Hub, BT Smart Hub 2 as well as Ultrafast Smart Hub, the significance is the same:
A purple light that flashes displayed on the BT Hub is a sign your Hub’s functioning well, however, the broadband isn’t functioning.
With the knowledge that virtually every device that we use at home needs a reliable and functioning internet connection, it’s understandable that this issue must be addressed as soon as is possible.
How do I solve this issue? BT Hub Flashing Purple Light?
There are a variety of things you should look into and attempt to solve this issue by yourself. Let’s get started!
Do you have your broadband active?
If your broadband hasn’t been activated yet, it won’t be able to work. In the end, you’ll see the red light flashing in the BT router. It can take a couple of hours before your broadband is activated. After it has been activated and is working, the blue light will fade.
Look for outages in power or service in your local area.
When there’s an interruption to service, there is a good chance that you’ll see that your BT Hub flashing purple since the broadband connection isn’t functioning in a proper manner.
To determine if power or service disruption is the root cause of your issue, you could or use your My BT app on your smartphone. There are Android as well as iOS variants of the app available. Another method to verify this is by using an application called the check BT Services Status page.
If you discover that the primary reason behind the purple light flashing is actually an issue with power or service you should be patient and hope that your ISP will fix the issue quickly. But, if it’s not the primary reason, we advise you to move on and proceed to step
Make sure that you have broadband connections that are correctly connected
The simplest thing to do here is to check your broadband cable and make sure it’s connected correctly to the correct ports or sockets. If you are doing this, make sure you look at every end. Make sure connections aren’t loose. The most effective way to accomplish this is to cut off the cable and reconnect everything, to ensure that everything is in place and secure.
Make sure the micro-filter is connected (if you’re using one)
The micro-filter is essential for those who want to make use of a phone service simultaneously with a broadband connection. If you do not have the micro-filter installed, you will have the possibility of experiencing broadband issues that could cause the flashing purple light or hear noise from the telephone line.
Also, what we’ve said concerning the broadband connection is applicable to the micro-filter, if you’re using one. Check that it’s functioning well and securely connected.
Have you updated on BT Smart Hub?
If that’s the case, all you need to do is join the Super Smart Hub to the phone socket. It is not necessary to connect a modem anymore. If you try to use a modem, it will result in a blinking light flashing on your Hub.
Contact tech support
If you haven’t succeeded in solving the problem on your own, we recommend that you contact BT Tech support. They are able to easily lookup and possibly fix the issue remotely, or contact a tech support representative to resolve the issue on the spot.
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It is evident that there are a few things that you can do to fix your BT Hub Flashing Purple Light problem. We hope you find this article helpful and you’ve been able to fix the issue without having to call Tech support. But, even if you needed to contact them, it’s a good idea to solve the issue and enjoy the benefits of Internet surfing.